Talbott Hotel - Chicago Gold Coast

We had a lovely weekend. The upgrade to a junior suite added to the comfort in our dog friendly room. Clean and modern. The check-in staff, the door staff were so lovely and helpful. Ordered room service lunch. The prime burger and chicken sandwich were very good. Perfect French fries. Very quick and friendly restaurant staff. Hotel valet parking available, but since we did not need to use the car during our stay, we used SpotHero to reserve a spot with valet service. A bit cheaper. Washington Square is an easy two blocks away to take the dogs out. Pretty quiet, safe neighborhood feel. We will definitely stay here in the future.

I booked a deluxe room with a king bed and a city view hoping to make the best of my nine night stay. We checked in late decided to go straight to sleep but noticed a brown/red stain on the pillow. Went down to front desk to ask them to switch rooms or have room service clean the room but were told there were no rooms available nor room service until next morning. We booked another night at a different hotel to spend the night since we weren’t going to sleep in a dirty bed. The next morning we came back to our hotel room and our room was now clean but our bedsheets were old and ripped. I asked at the front desk again to switch rooms or get new sheets and received the same answer (check again tomorrow morning). Finally on the third day of my stay the room was clean. I booked 9 nights but only slept here 7. Highly disappointed and will not be staying here again.

The hotel room beds are uncomfortable and there are no comforters. They use a tattered old blanket that provides no comfort. Upon arrival the person at the front desk was on her phone and bothered when I checked in. I don’t care if they’re on the phone, but drop the attitude when all I’m trying to do is get to my room. Gave me a difficult time about an upgrade and breakfast, but sorted everything out when she confirmed my status. There’s a mandatory $17 amenities fee that you can use at the restaurant, excluding alcohol. This fee is annoying and just a way to support the restaurant. The white male servers in the morning and evening shift avoided taking my order and servicing me. I was the only person of color and noticed the stark difference on how they serviced the white guests - racism in Chicago still persists! The female servers on the other hand did an excellent job. The food also exceeded my expectations. The rooms were spacious, but the tv only offered basic channels. The bed and linens were really uncomfortable. You can also hear some banging from the delivery trucks. The only thing this hotel has going is its location, but there are better options in the area. The bathroom is also outdated and I’m need of a renovation. Definitely avoid - I cut my stay short due to the subpar conditions.

Good location, good restaurant. It only offers valet parking. My experience has been awful: hotel started to charge valet parking when I never used it, and also charged by breakfast when it was included in the room rate. I had to spent time reviewing charges at checkout. 3 days after the checkout, Hotel charged my credit card additional 360USD, as I called back they said it was an error on their checkout process and promised to reimburse. After more than one month, that has not happened. Front desk and manager stopped responding, still fighting “their error”. Stay away of this place…